IT consulting in Long Island can do a lot to help you either assure existing IT matches your needs or identify if you should change things up. Just because you’ve got a Service Level Agreement (SLA) with an MSP presently doesn’t mean you shouldn’t switch providers in the future.
Ways to Determine If Current IT Providers Are Doing Well
Certainly, different businesses will have unique needs. That said, almost all of them are in a position where switching IT providers makes sense in light of the following considerations:
Seek IT Options Where Continuous IT Training Defines Their Personnel
You should upgrade on-site tech as often as it’s feasible to do so. This is because technology is in continuous development. Accordingly, whatever IT provider you’re working with should make this their priority as well. That means continuously training personnel in the latest tech advances. Determine if your IT consulting partner in Long Island is doing this with their personnel.
A Real Help Desk and Multiple Points of Contact
When you call the helpdesk, a flesh-and-blood person should answer the phone and provide you service. Also, you should have more than one point of contact with a good MSP, because if you’ve just got one, an emergency where their input is necessary may develop when they’re not available.
Do They Set Expectations Then Keep Their Word?
Look for an IT support provider in Long Island that set realistic expectations and follow through. If your present MSP promises you the moon and doesn’t deliver, it may be time to find a better one.
Determining If It’s Time to Switch IT Providers
At Total Technology Solutions, we can have a real helpdesk, accompanied by multiple points of contact. We can also help you find tech solutions for your business. To learn more, and perhaps even shift up your present tech provider, feel free to reach out to our IT consulting team in Long Island.