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Managed Services: Essential Support Program (ESP)

In the case of IT, Managed Services do not mean that your network will never be attacked by the inevitable phishing expeditions, or assaulted by malware, ransomware, viruses or related cyber attacks. Having Total’s Managed Services in place means your network will be protected against them.
It means your network is being scanned proactively, 24/7/365 for these dangerous invaders…to address any system problems or security issues…and to help prevent them before they occur.
It means virtually no downtime, lost revenue or service interruptions, or huge costs associated with lost productivity and missed deadlines.
It means you can concentrate on your core competencies while we concentrate on your IT.

Key Features of Total’s ESP Managed Services

System Alerts and Failure Notifications
Live Monitoring of Resource Utilization
Virus Detection
Disk Drive Analysis
Patch Management
Inventory of Hardware and Software License Keys
Asset Management
Installation, Configuration And Monitoring Of Third-Party Software

Total’s Call Center

Our technical support team, located in our Call Center in Melville, New York, provides live support to ensure timely resolution to client service requests. Whether calling, emailing, or contacting us through the client portal, Total’s highly trained and knowledgeable staff is dedicated to providing you with expert IT guidance and the highest level of customer service.

Some of Our Partners

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