Have you ever wondered if your current IT support provider is really the best choice for your company? Some companies offering IT support services in Long Island just don’t have your best interest at heart. You also might not have an IT support at all but looking for a company to start working with. Many businesses don’t have a good grasp on managed services, so here is a handy list of criteria to help you narrow down your choices:
Does the Company Offer Insurance?
Your IT support should offer some type of insurance on its services. Though you are relying on your IT support to deliver a specific service, things happen sometimes. However, it is their responsibility to cover those services.
Does the IT support Provide Its Own Helpdesk or Outsource?
Most IT support provide some type of helpdesk offering. So, you need to find out if the helpdesk is local or outsourced. Many IT support outsource to overseas vendors, but that might not be the best thing for your company.
Are IT Support Staff Certified?
There are a number of certifications in the IT world and these ensure that the team at your IT support is as knowledgeable as they come. So, it is worth your time to check on these certifications.
Does the IT Support Have a Good Reputation?
Before choosing to work with any IT provider, you should make sure that it has a solid reputation. Look up reviews, ask people who understand IT support in Long Island and talk to the IT support about providing references. Those with good reputations should freely offer this information.
Does the Provider Offer an SLA?
The top IT provider in the industry offer a service level agreement (SLA) which serves as a type of contract. When you have an SLA with your IT support, you should have confidence that issues are taken care of quickly and with a sense of urgency. In most cases, under an SLA, issues that are more severe are resolved first.
Is 24/7 Support Available?
Things can happen at any time, so it’s important that your IT support offers 24/7 support for your customers. IT issues don’t always happen between 8 am and 5 pm, so it’s important that you choose an IT support that can fix issues at any time, day or night.
What Type of Package Do You Get?
Most IT support offer some type of package deal for its customers. However, often times this package doesn’t include everything that you might need from your IT support. At this point, they might offer services that have an additional fee. Check for unlimited support options and understand what services might cost extra.
Is the IT Support Concerned With Supporting Your Business Goals?
You should fully explain what is the goal of your business, and then find out if your potential IT provider can support that goal with its services. Technology solutions are extremely important for any business, and you must rely on your IT support to provide that.
These are only a few things that you should keep in mind when you are searching for an IT support provider in Long Island. At Total Technology Solutions, we do not only provide you the solutions your company needs for success, but we also support your business to make it the best that it can be. Contact us today to know how we can be the right IT support that you are looking for.