Job Title: Help Desk Support Specialist
Department: Technical Services Department
Reports to: Director of Technical Services
Total is seeking a Help Desk Support Specialist to provide technical assistance and support for computer systems, hardware or software issues utilizing one of a number of in-house remote support tools. This individual will work alongside, and get support from, seasoned IT veterans that have continuously enhanced Total’s Managed Security Services Provider (MSSP) posture in the industry by implementing leading-edge technologies in cybersecurity, business continuity and disaster recovery, and cloud offerings. The ideal candidate must be motivated to learn how to use Total’s cybersecurity and other managed services tools.
This position is available as an:
Essential Duties and Responsibilities:
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Total Technology Solutions
Total Technology Solutions (Total) is a full-service IT solutions provider distinguished by broad expertise and a singular focus on the needs of our clients. Our mission is to secure and support IT infrastructure with reliable solutions and exceptional service so that clients can focus on their core businesses. Our solutions originate with our most important asset, our exceptionally talented team of engineers and technicians and include: